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Contact Us, M-Factor Consultancy
+61 4860 13332

Frequently Asked

How can I get in touch with your IT service team?

You can contact us by filling out the contact form on our website. We are also available through email, and you can find our contact details on the “Contact Us” page.

What services do you offer, and how can you help my business?

We offer a wide range of IT services, including IT Consulting, Software & Product Development, Cloud Computing, and more. To understand how we can specifically assist your business, please get in touch with us, and we’ll be happy to discuss your unique needs.

What is your response time for inquiries or technical support?

We strive to provide prompt responses to all inquiries and technical support requests. Typically, you can expect to hear from us within 24 hours or less, but urgent matters will be addressed immediately.

Do you offer remote IT support, and can you help with on-site issues?

We exclusively provide remote IT support for prompt issue resolution, ensuring your business experiences minimal downtime. We do not offer on-site assistance.

Is there a consultation fee, and how does your pricing work?

We offer initial consultations free of charge. Pricing for our services varies based on the specific project or ongoing support requirements. We’ll provide you with a customized quote tailored to your needs after our initial discussion.

Do you have expertise in industry-specific IT solutions?

Yes, our team has experience in a wide range of industries, and we can tailor IT solutions to meet the unique requirements of your industry.

Are you available for long-term IT partnerships and support contracts?

Yes, we offer long-term IT partnerships and support contracts to provide ongoing assistance, maintenance, and strategic planning for your IT infrastructure.

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